Privacy Policy - Mayday Resources

Last updated: 27 July 2026

1. Introduction

Modge Ltd t/a Mayday Resources (hereinafter referred to as Mayday) (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use our website, associated landing pages, or when we assist you or your insurer with an incident or claim.

We process your personal data in accordance with the relevant data protection legislation. If you have any questions about this policy or your rights, you can contact us at:

Email: info@maydayresource.co.uk
Address: Mayday Resources, 364 - 366 Cemetery Road, Sheffield, S11 8FT

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information collected from you/your insurance company:

  • Name, address, contact details inc email address, telephone number and date of birth
  • Details relating to an incident or claim
  • Financial information and property information
  • Any information submitted through forms, calls, or correspondence

3. Why do we process your data?

We process your personal data under the following lawful bases:

  • Performance of a contract – to manage and fulfil services relating to your claim
  • Legal obligation – to comply with legal, regulatory, and fraud prevention requirements
  • Legitimate interests – to operate our business, improve services, and manage claims efficiently
  • Consent – where required (e.g. for non-essential cookies)

Special Category Data

Where we process sensitive personal data, we rely on:

  • Substantial public interest (insurance purposes), or
  • Your explicit consent where required

4. Who we share your data with

We may share your personal data with:

  • Your insurer, broker, or their appointed representatives
  • Suppliers involved in handling your incident or claim, including loss adjusters and tradespeople
  • Professional advisors (e.g., legal, financial, technical)
  • Fraud prevention agencies
  • Payment processors
  • IT and system providers
  • Regulatory bodies where required by law
  • Any additional insured parties who may communicate with us on your behalf, provided they have the necessary permission

5. International Data Transfers

We do not routinely transfer your personal data outside the United Kingdom.

If this becomes necessary, we will ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations, or
  • Standard contractual clauses approved for use in the UK

6. Data Security

We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed and is not accessed by unauthorised individuals.

While we take all reasonable steps to protect your data, no online transmission is completely secure.

7. Data Retention

We retain your personal data only for as long as necessary to manage your incident or claim, or to comply with legal, regulatory, and financial obligations (e.g., anti-fraud, accounting).

Retention periods vary depending on the type of data and legal requirements. If you want details of specific retention periods, you may request them.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and secure our website
  • Improve user experience
  • Analyse website performance

Non-essential cookies are only used with your consent, in accordance with Privacy and Electronic Communications Regulations (PECR).

You can manage your cookie preferences through your browser settings or our cookie banner.

For more information, visit www.allaboutcookies.org.

9. Your Rights Under UK GDPR

You have the following rights:

  • Right of access – to request a copy of your personal data
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure – to request deletion in certain circumstances
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent at any time
  • Right not to be subject to automated decision-making (where applicable)

We will respond within one month. We do not charge a fee unless a request is manifestly excessive or repetitive.

To exercise your rights, contact: info@maydayresource.co.uk

10. Complaints

Mayday will investigate and respond to any concerns about how we handle your data in line with the statutory requirements introduced by the Data (Use and Access) Act 2025.

You may raise your complaint through any communication channel and this will be passed to the Data Protection Lead.

Your complaint will be acknowledged within 30 days of receipt and an initial outline of the next steps will be provided to you. Once a thorough investigation has been completed, we will provide the outcome to you via the requested medium.

If you remain unhappy once we have provided you with a response, you may escalate the matter to the Information Commissioner’s Office (ICO):

www.ico.org.uk
Telephone: 0303 123 1113

Your representative may raise a complaint on your behalf but will need to provide their authority to act (i.e. written consent or legal authority).

We maintain records of all complaints received for a minimum of 6 years.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated where appropriate.

12. Data Protection Contact

While we are not legally required to appoint a Data Protection Officer, we have designated a responsible contact for all data protection matters. You can contact them if you have questions about this Privacy Policy or wish to exercise your rights under UK GDPR.

Data Protection Lead
Mayday Resources
364 - 366 Cemetery Road
Sheffield
S11 8FT
Email: privacy@maydayresource.co.uk
Telephone: 0333 320 1552